
FAQ
Once a booking is paid for and confirmed, no refunds will be entertained. In the event that you need to reschedule, there will not be any penalties if rescheduling is done more than 14 days before the booked session. If rescheduling is made between 5 to 14 days before your booked session, a 10% change fee will be imposed. If changes are made 2-5 days from your booking date, a 30% change fee will be imposed. For changes less than 48hrs from your scheduled outing date, a 50% change fee will be imposed. Once a booking is made, you shall turn up on time. If you are late and continue with the programme, then the session which you have booked shall still end at the original booking time. In the event of severe inclement weather on site or any other cause beyond our reasonable control, we will be happy to reschedule said outing to the next available date within 3 months of your original booking date, subject to our availability.


